Social Real-Time activity
The Social Real-Time Activity module allows you to get data from your social networks in real time. You can monitor how your online marketing campaigns are performing as you launch them, across multiple channels and fan pages. You can respond immediately to messages, requests for support, and any issues that come up. You can immediately follow up on sales leads and actions. You can interact with your customers, targets, and fans – and your company’s processes – quickly and more effectively.
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The brand, with one click, can answer the following strategic questions:
Have I the right skills to get engaged in this conversation?
Are those influencers active right now?
Given a particular event, should I expect streams with particular contents today?
Can I distribute activities to my colleagues in order to manage all the interactions in real time?
At the end of the day, how many interactions we have dealt with?
Who we are
Ecce Customer is the next generation Social CRM application incorporating data mining and recommender systems to provide brands the ability to create campaigns, measure and predict the ROI performance in Social Networks.
Ecce Modules
Social Campaign Management
The Social Campaign Management module helps you identify the best marketing themes, channels,and targets, and plan the best date and time for launching your online promotional campaigns. You can specify the details of...
Read moreSocial Collaboration
The Social Collaboration module allows all functions and departments in your company to work together to meet customers’ needs and achieve sales goals. You can create a team to work on problems and...
Read moreSocial Real-Time activity
The Social Real-Time Activity module allows you to get data from your social networks in real time. You can monitor how your online marketing campaigns are performing as you launch them, across multiple...
Read moreSocial Engagement
The Social Engagement module allows you to engage with your customers by understanding what they are doing in your social networks, seeing what they are talking about, and seeing how they interact with...
Read moreSocial Monitoring
The Social Monitoring module helps you monitor the activity on your social networks, see what your customers and influencers are saying about you, watch your customers react to your online marketing campaigns, manage...
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