Social Engagement
The Social Engagement module allows you to engage with your customers by understanding what they are doing in your social networks, seeing what they are talking about, and seeing how they interact with your competitors.
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You can engage your customers in ways they appreciate, connect your CRM processes with your social CRM, and build effective strategies for meeting your customers’ needs.
The brand, with one click, can answer the following strategic questions:
What is the interaction history of each active fan in one or more fan pages?
Is the fan really a fan or a detractor?
Who is the best employee to get involved in the engagement with the fan?
Has the brand been engaged in the past with the fan?
How my fan is engaged in competitors social channels?
Who we are
Ecce Customer is the next generation Social CRM application incorporating data mining and recommender systems to provide brands the ability to create campaigns, measure and predict the ROI performance in Social Networks.
Ecce Modules
Social Campaign Management
The Social Campaign Management module helps you identify the best marketing themes, channels,and targets, and plan the best date and time for launching your online promotional campaigns. You can specify the details of...
Read moreSocial Collaboration
The Social Collaboration module allows all functions and departments in your company to work together to meet customers’ needs and achieve sales goals. You can create a team to work on problems and...
Read moreSocial Real-Time activity
The Social Real-Time Activity module allows you to get data from your social networks in real time. You can monitor how your online marketing campaigns are performing as you launch them, across multiple...
Read moreSocial Engagement
The Social Engagement module allows you to engage with your customers by understanding what they are doing in your social networks, seeing what they are talking about, and seeing how they interact with...
Read moreSocial Monitoring
The Social Monitoring module helps you monitor the activity on your social networks, see what your customers and influencers are saying about you, watch your customers react to your online marketing campaigns, manage...
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